Comfort, safety security and luxury are some of the things you look for when you want to hire a limo company. No matter the occasion, what matters most is that you get exactly what you deserve in terms of quality and ambiance.
Here are some of the critical questions to ask when hiring a limousine company:
1. Where Is The Company Located?
Information regarding the company’s location is necessary for you to work out any consolidated charges. Reason is, some companies if not most of them factor their billing based on travel charges from their garage. You also want to be careful that you are not over-billed and that you can also afford the amount of money charged.
2. What Do The Customer Reviews Say About The Company?
One of the most important steps to undertake, even before you make the necessary calls, is to check out the online reviews about the company you would like to hire. A reputable company will obviously have returning customers, as well as accolades on the online arena.
If there are any red flags, you can also tell from these reviews. Some of the popular review platforms you would want to check out regarding the limo company include Google, Glassdoor, and Yelp reviews. You can also check out Angie’s list reviews to get a heads up. As an example, Carolina Car Service located in central North Carolina has almost fifty 5 star reviews on Google alone! That is the type of limousine company you know meets all the expectations of what customers expect.
3. What Is the Company’s Insurance and License Status?
A reputable limo company is one that can easily provide proof of their insurance level and their being fully licensed to operate. You might be surprised during your search that some companies are in fact operating on minimal amounts when it comes to insurance, and this is a risky affair. Being proactive in asking for adequate proof helps to put your safety and security at the forefront.
4. What Is the Company’s Operational Experience?
This pertinent question allows you to know the number of years the limo company has been in operation. The older the company is becomes confirmation that it is, in fact, more experienced and hence more reliable and dependable.
5. How Well Is The Company Staffed?
The best way to find out is to carry out your own background check. It allows you to do an evaluation of whether the company is well-manned. The initial phone call you make is, in fact, the true picture and a glimpse of the kind of service you will be subjected to.
For instance, the fact that you are asked to leave a message or you are put on hold during your initial phone call is an indication that the company could indeed be understaffed; and it is a red flag.
At the same time, evaluation is also done on the kind of customer service that you receive from the company. The best customer service oozes knowledge, skill, efficiency, and respect. The service should also be readily available 24/7, either by phone or email.
6. What Is The Company’s Billing Procedures?
In order to create a binding contract between you and the company, you may be required to make the initial deposit. It is never a good idea to make full payments in advance. All the same, the billing process should be both stress-free and efficient.
Under normal circumstances, the company should complete the billing process within 24 hours of your completion of the trip. It is also expected that not surprise charges come into the final bill; instead, all should be quick and accurate.
Any adjustments should only cover that which you are aware of, such as overcharge on extended times and tolls. Basically, the amount that is billed should be predictably close to the initial amount you agreed upon.